Home Valet Pros LLC (“Home Valet,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide to us through our website, customer portal, and related services. By using our website or submitting information, you agree to the practices described below.

Home Valet collects personal information that you voluntarily provide through our website forms. This includes your name, phone number, email address, physical address, and any other details about the services you request. Any data you enter is captured and stored by us. In addition, if you click on a Home Valet advertisement through platforms such as Google or WhatsApp, we may receive and retain identifying information those platforms pass to us, such as your advertising ID, profile data, or interaction history.

Our website uses cookies, tracking technologies, and third-party analytics tools (such as Google Analytics) to help us understand how visitors interact with our site and to improve our advertising and service delivery. Once you provide information to us, we may associate your future website activity with your previous visits in order to better serve and market to you. Visitors may manage cookie preferences through their browser settings or through cookie consent tools implemented on our website.

We offer two types of service request functionality on our site. First, visitors may request a Free Home Assessment by completing our form to initiate an in-home visit by a sales representative. Second, customers who have already engaged our services can request visits, view and pay invoices, and manage appointments through our customer portal, which is powered by Jobber (www.getjobber.com).

We use the information we collect exclusively for internal purposes: to deliver services, respond to inquiries, schedule and complete appointments, improve customer experience, and communicate with you about your account or service. We do not sell your data. We do not share your data with third parties, except for trusted service providers (like Jobber) who support our operations and are bound by confidentiality obligations.

Our customer service interactions, including website chat and phone calls, are managed by AI agents. These agents may collect your name, contact information, and the details of your inquiry. If the AI agent is unable to resolve your issue, your request will be routed as a support ticket for human follow-up.

Personal data is stored securely on our internal servers or through secure systems provided by Jobber. We do not collect or store credit card numbers or other PCI (payment card industry) data. We do collect personally identifiable information (PII), including your name, address, phone number, and email address. We take reasonable technical and administrative precautions to protect this data from unauthorized access or disclosure.

Access to personal data is limited to Home Valet employees who need it to perform their job functions and select, vetted vendors who support our marketing and customer service operations. These vendors are contractually required to protect your data and use it only for the specific purposes for which it was shared.

You have the right to opt out of promotional communications at any time. You also have the right to request a copy of your personal data or ask us to delete it, subject to any legal retention requirements. To exercise any of these rights, please contact us at [Insert Contact Email]. We may need to verify your identity before fulfilling your request.

We comply with all applicable privacy laws governing the collection and use of personal information in the United States, including those in the State of Maryland. If you reside in a U.S. state that provides additional rights regarding access to or control over your personal data, we will honor those rights to the extent required by applicable law. Please contact us if you have any questions or wish to make a request related to your personal information.

Our site may include links to social media platforms and may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Any information you share with those platforms is subject to their respective privacy policies.

Home Valet is currently based in Maryland and primarily serves a 30-mile radius around Highland, MD. We may expand our services to other locations in the future, and this Privacy Policy is intended to apply regardless of your geographic location, consistent with applicable laws.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of our website or services after any changes are posted means that you accept those changes.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Home Valet Pros LLC
info@homevaletpros.com